In order to ensure a superb experience for all of our clients, we ask that you review our Etiquette policies below.

Arrival Time

We ask that you arrive 10 minutes ahead of your appointment. This will also allow you time to complete relevant consultation forms, enjoy a complimentary refreshment or to use the bathroom before your appointment.

Late Arrivals

We understand that life can be hectic and unpredictable. However, please note that if you are late, in order to keep our schedule on track and to respect all clients’ time, we may have to cut your treatment short to fit within your allotted window.

We will of course do our best to complete your full treatment if possible.

Booking Policy

Please call to book your appointment. If you need to cancel your appointment, we ask that you please give us 24 hours notice to allow us to fill that slot.

We require a 50% deposit to secure your booking, If less than 24 hours notice is given, you will lose your deposit.

Mobile Phones

Please ensure mobile phones are switched to silent mode to assist us in creating a peaceful and relaxing environment for you.

Cancellation Policy

We require 24hrs notice if you choose to cancel or change your appointment, otherwise a 50% fee will apply (based on the service you had scheduled).

You will receive a reminder text 48 hrs prior to your appointment, which was specifically designed to allow ample time to confirm or cancel. Please confirm your appointment by responding to the text as soon as possible.

Payment methods

We accept  Mastercard, Visa, Eftpos or cash.
We also offer After pay for minimum purchases of $100
Gift vouchers cannot be purchased on After pay